Thank you for your interest in employment opportunities at the Frist Center for the Visual Arts.
The following positions are currently open:
Job Summary: Provides on-site, end-user support for the information technology and audio and visual systems of the Frist Center. This includes, but is not limited to supporting various software packages and computer equipment and assistance to the IT Manager for installation and operation of desktop computer, telephone, copier, and other network infrastructure equipment. Responsibilities for the audio and visual components of the Frist Center include an operational knowledge of all A/V equipment used in the Center. The Network Administrator must have the ability to operate such equipment for events and have the ability to train others to effectively use this equipment.
Essential Job Functions:
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
• Maintains, updates and upgrades computer hardware and software that comprise the computer network; installs data switches, routers, firewall, VPN, CISCO and Voice switches; designs network infrastructure hardware and software that comprise the data, voice; configures upgrades of the IOS on the data switches, routers, firewall, VPN and voice switches, routers; configures personal computers and laptops to work with the network and software; monitors performance and troubleshoots network problems; documents problems and resolution for future reference
• Assist users with questions or problems associated with their computers or their applications; provide desktop support and network connectivity; trains users to connect to network applications, and as necessary, assist users with internet access and use of software;
• Assist users in resolution of network related problems using standard analysis techniques;
• Monitor service and/or referred calls and refer problems to supervisor, co-workers, or senior level staff as necessary; support customers with scheduled and non-scheduled network outages;
• Initiate, monitor and maintain network security measures; move computers and printers between offices; respond to calls after hours.
Information Technology Detail:
• Troubleshooting of PCs, Macs, landline phones, mobile devices, tablets, printers and peripherals including software and hardware.
• Routine maintenance of computer and telephone equipment and peripherals
• Installation and support of computer software applications including Windows 7, Microsoft Office 2007/2010, Windows Server 2008 R2, VMWare, Remote Desktp Services, SQL, Barracuda Spam, and anti-virus software.
• Maintaining Microsoft VSS backup systems.
• Configure and maintain firewall policies on a Fortigate firewall.
• Assist in planning and implementation of new hardware, software, printers, etc.
• Assist in end user training, including document how-to's and step by step instructions.
• Troubleshooting system issues and working with IT Manager or other vendors to remedy the issue.
• Works with Frist Center volunteers in a positive and constructive manner.
• Works with Exhibition Staff on upcoming exhibits in regards to Technology needs.
• Implements exhibition technology and technologies relating to accessibility for people with disabilities.
• Become knowledgeable concerning all A/V equipment used in the center.
• Be available for and able to operate A/V equipment for special events.
• Support the Education department in the development and implementation of programming using A/V equipment.
• Support and assist Frist Center staff in technology-based activities to ensure and enhance institution-wide accessibility for all visitors.
• Maintain all A/V equipment.
The purpose of this classification is to maintain, update and upgrade computer hardware and software that comprise the computer network. This includes deploying, configuring, maintaining and monitoring active network equipment.
This is a technical, journey level classification, working under general supervision from the IT manager. The employee in this class is expected to become aware of the operating policies and procedures of the Frist Center and to learn to perform the full range of duties assigned. Positions at this level receive instruction or assistance as unusual situations arise and are expected to exercise judgment and initiative.
Bachelor’s degree in computer science or a related field preferred with five plus years of experience in design, maintenance and installation of Local Area Networks; or an equivalent combination of education, training, and experience.
Work Experience: Five plus years of relevant work experience with PCs and Macs, Office Suites (2007 and 2010), Server 2003 and Server 2008. Must have experience with Active Directory, Exchange 2010, DHCP, DNS, Firewall, VSS Backup. Experience with SQL and Web Design is a plus. Knowledge of A/V equipment and the operational issues pursuant to that equipment preferred, but not required.
Data Utilization: Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.
Skills and Abilities:
• Adhere to FCVA network security policies;
• Highly organized and motivated “a self starter”;
• Flexibility and ability to work weekends and after hours when necessary;
• Needs working knowledge of NTFS permissions and be able to administer them;
• Ability to configure Active Directory;
• Computer imaging;
• Trouble shoot and repair simple client computer issues on your own;
• Ability to tear down a computer and put it back together again;
• Working knowledge of VMWare, HyperV, and other virtualization technologies.
• Working knowledge of network communications and infrastructure;
• Understanding of TCP/IP, including Subnet masking and DNS;
• Knowledge of MS Exchange 2010 desirable;
• Must place the end-users needs first at all times;
• Must have sense of urgency when called for help;
• Must be willing to do “rounds” on a regular basis in the building to catch issues before the call is placed;
• Ability to lift, move, and install computer equipment;
• Must be able to write and communicate clearly for a broad range of audiences;
• Must have the ability to handle multiple tasks in a fast-paced environment with personable demeanor.
Language Ability & Interpersonal Communication
• Ability to comprehend a variety of informational documents including design data, trouble tickets, equipment configuration, design diagrams, project status reports, user requests.
• Ability to comprehend a variety of reference books and manuals including CISCO, MAC and Microsoft knowledge base.
• Ability to prepare personal computer and server configurations, project updates, network access reports, trouble tickets, design diagrams and job related documents using prescribed format.
• Ability to develop and maintain effective working relationships with a variety of individuals within and outside the Department and to communicate with working groups, users, vendors, peers, and employees of own and outside departmental and administrators.
• Ability to use and interpret computer network terminology and engineering and language.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:
• Lifting materials up to 50 pounds
• Stooping, bending, kneeling
• Standing for long periods of time
• Working at computer for long periods of time
In compliance with the Americans with Disabilities Act, the Frist Center for the Visual Arts will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.
Interested candidates should send their resume, references and salary requirements to:
Frist Center for the Visual Arts
Attn: Sheri Horn, Human Resources Manager
Nashville, Tennessee 37203
Fax: (615) 244-3339
The Frist Center for the Visual Arts is an Equal Opportunity Employer